Elevate your support team with Odoo Helpdesk
Transform your customer service experience with Odoo Helpdesk - the intuitive ticketing solution designed to empower your team. Step into a world of streamlined, effective, and customer-focused support that makes a difference.
Track, prioritize, and address customer support tickets effectively.
Arrange your tickets to your liking using the powerful Kanban view.
Get a quick snapshot of your team's workload and evaluate the status of a ticket based on your specific SLA requirements.
Engage your audience through diverse platforms.
Connect with your clients wherever they may be.
New emails are automatically converted into tickets.
Website Form
Enhance your customers' inquiries with a tailored website form.
Live Chat
Activate the Live Chat option on your website to interact directly with your visitors.
Optimized for productivity
SLAs, automation, templates, and auto-replies.
- Define your own SLA parameters and let Odoo manage actions automatically.
- Automate notifications or tasks at various points in the ticket resolution process.
- Design dynamic email templates to handle the most typical responses automatically.
- Quickly escalate tickets to your manager with just one click.
- Invite specialists to join a live chat for assistance.
- Employ standard responses in the live chat for immediate replies.
Sales Support Contracts
Easy selling, renewing and upselling.
Sell support contracts to provide automated helpdesk services to your customer. Keep track of the time of each contract in the Timesheet app and upsell automatically on temporary contracts. Set up alerts for your sales or help desk team based on customer status.
Enable smarter self-service
Centralized knowledge repository for customers.
Enhance your self-service platform by integrating your FAQs, training videos, and presentations with each ticket.
Create a community around your product using the forum.
Allow customers to handle their own ticketing
Encourage self-sufficiency. Enhance productivity.
Decrease the likelihood of mistakes, prevent miscommunications, and free up helpdesk teams to focus on critical matters that need their attention.
Do you want to know what Odoo can do for you?
I would like to show you, without obligation, what Odoo can do for your company.
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